VPNXF Support Center

No email address is required. Create an account with a username and password. Choose a username you can recognize, use a password you don’t use elsewhere, and store it in a trusted password manager. You’ll need the same account to view plans, access your subscription, and submit a support ticket. Since account creation doesn’t use email, don’t assume you can recover your password by email; use the recovery options shown in the user panel. If you can’t log in, check your username, capitalization, and input method, then make sure you aren’t using an old saved password. When contacting support, describe the message on the page, but never send your password or full subscription link, or post account details in a public forum.

VPNXF supports an unlimited number of devices, so switching computers or adding a device doesn’t require a different plan. On the new device, sign in to the same account, get the client and subscription for that platform, then import the subscription and verify the connection. Supported platforms include Windows / macOS / iOS / Android / Linux. Find client downloads in the user panel; for iOS, follow the panel’s instructions and your account’s subscription status. Installing the client and getting a working subscription are separate steps, so installation alone doesn’t mean you’re connected. Unlimited devices doesn’t mean unlimited data, so check your account’s data usage. Before retiring an old device, sign out and remove any subscription details saved on it.

First, check your account and plan status in the user panel. Then open the subscription or configuration manager in your client, find the existing configuration, and update it. Once updated, check that the route list has refreshed, then select a route and reconnect. You don’t need to reinstall the client just because route names have changed. If the update fails, check that your local network is working and that the original link is complete and free of spaces added during copying. Copy and import the current link from the panel only if it says the link has changed, the old configuration can’t be fixed, or you need to retrieve the subscription again. Your subscription link grants access to your account: don’t share it with strangers for troubleshooting or upload it to public link-checking sites. Hide the full address in screenshots.

Download the client from the client section of the user panel, and view your subscription after signing in. Sign in on Windows / macOS / Android / Linux to get the client for your platform. For iOS, follow the panel’s instructions and your account’s subscription status. Installing the software only prepares your device; you’ll usually need to import your account’s subscription and enable the configuration in the client before routes appear. If the list is still empty, check that the import succeeded, that you selected the new configuration, and that your plan is active in the panel. Don’t replace the client with one from an unfamiliar download page in search results, or mix another account’s configuration into your subscription. If this is your first time, follow the quick-start guide to import the subscription, then test access to the site you want to use.

A connected status usually means the client has established a connection; it doesn’t guarantee that every website will load. Disconnect first and check that your local network can still access sites that normally work. If the local network itself is having issues, fix those first. Then reconnect, try a different route, and test both a regular webpage and the site you’re having trouble with to see whether the problem affects everything or just one service. If only that service fails, check for a maintenance notice, confirm your account is active, and make sure the client’s rules send it through the intended route. Avoid changing multiple settings at once, or it will be harder to identify the cause. When submitting a ticket, include the time of the issue, device platform, route name, error message, and steps you’ve tried. Hide subscription details in screenshots.

Browsers and apps may use different network paths. Some apps ignore the system proxy, while client split-tunneling rules may send certain domains directly. So a working browser doesn’t prove the app is using your selected route. Check the client’s current mode, app rules, and connection logs to see where the failed request is going. If the client offers enhanced network handling, read the panel or client instructions first, then enable the required system permissions as directed. Also check whether another proxy app is running and overriding settings. Don’t change network policies on a work-managed device; ask your administrator. To test, quit and reopen the app without changing other settings, then compare the result.

Note the full error message first, then determine whether the subscription can’t be fetched, its contents can’t be parsed, or the configuration isn’t enabled. If it can’t be fetched, check your local network, account status, and whether the copied link is complete. If parsing fails, confirm that the subscription format provided in the panel works with your client; don’t rely on the file extension alone. If the import succeeds but no routes appear, check that the new configuration is selected and try updating the existing configuration. Don’t import the same link repeatedly as multiple configurations; that makes troubleshooting more confusing. If the issue persists, use a panel ticket to describe your device platform, the client’s message, and the steps you took. Hide the subscription address in screenshots, and don’t modify the link to see if it works.

Handle these as separate issues. If your subscription link may have been exposed, stop sharing it publicly and check whether the user panel offers a subscription reset. If it does, follow the instructions and update your device configurations. If it doesn’t, submit a ticket to ask what to do. Changing your login password may not invalidate an old subscription, so don’t assume the two actions are linked. If your device asks for network permission, confirm that the software you’re running came from the panel and read what the permission is for before deciding whether to allow it. Don’t approve a prompt you can’t verify. VPNXF’s stated privacy policy is that it keeps no logs, but you should still protect your device and account details. Keep passwords, subscription links, and ticket screenshots secure.

Keep the video, playback quality, and local network constant while comparing routes. If you change the network and video quality at the same time, you won’t know what made the difference. A connected status doesn’t tell you how playback feels; check startup time, seeking, and uninterrupted playback. Compare different routes in the same region first, then try other regions suitable for the service. If IEPL routes are available, judge them by your own results rather than the name alone. Pause heavy downloads and other high-data tasks on your devices during testing, and check whether your local Wi-Fi is congested. If the issue keeps happening at certain times, include the time, route name, and service in a support ticket. Those details are more useful than simply saying the connection is slow.

These names describe route paths or how traffic is carried; none guarantees better speeds in every region. First identify the service you want to access and the exit region you need, then check the route types currently available in the panel. IEPL, relay, and direct routes are useful starting points for comparison, but test connection quality and sustained access on your own network. Geographic distance alone doesn’t determine performance, and one test doesn’t predict results at every time of day. VPNXF covers 110+ countries / 250+ routes. Check the panel for currently available routes. The routes page explains route types and regions; use the client to connect. If you don’t need a specific region, compare routes that reliably open the service you want to use.

Streaming services determine what you can watch based on factors such as your exit region, account region, content licensing, and app status. Switching routes changes only some of these. First check whether the content is licensed in the selected region, then review your account settings and the platform’s message. A working route doesn’t guarantee access to a particular catalog. After switching, quit and reopen the app. If needed, follow the platform’s official instructions to clear its cache, then check the specific title rather than just whether the home page loads. Don’t change your payment region or account details just to keep testing. If the same route fails only on a particular platform, save the error message and consult the streaming guide. When submitting a ticket, include the platform, selected route, and title, but never send your platform password.

First identify where the problem occurs: does the page fail to load, an error appear after sign-in, a request stop midway, or the account lack the required access? If the page won’t load at all, check the client connection, split-tunneling rules, and exit region. If the page works but a feature doesn’t, check the platform’s service availability, your account permissions, and the platform’s status. Some tools use separate sign-in or API domains, so checking the home page alone isn’t enough. Keep the same account and repeat the same action on other routes suited to the service, noting whether the same message appears. Network acceleration doesn’t grant account access or change the platform’s rules. When troubleshooting tools such as Cursor, describe the error in your ticket without sharing workspace keys or private project details.

Monthly plans are ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data resets monthly on the date you activated the plan, not necessarily on the first day of the calendar month. Check the user panel for your remaining data and reset schedule. Mid-cycle upgrades are prorated based on the remaining days. Before upgrading, review the order details and effective date shown in the panel rather than calculating a full-month price difference yourself. Choose a plan based on your video streaming, file transfers, and everyday browsing needs; adding a device doesn’t mean you need a higher tier. If your account’s data balance doesn’t look right, check that you’re signed in to the correct account and review the active plan and activation details. Then describe the difference in a support ticket to avoid creating duplicate pending orders.

Data add-ons cost ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. They remain valid until used up and never expire. The main difference from a monthly plan is how data is used and billed: monthly-plan data resets each month on the activation date, while add-on data is drawn from the purchased balance and doesn’t reset monthly. The no-expiration policy applies to data add-ons, not monthly plans. If your usage varies, compare both options against your data needs. If you use data regularly, check the plans page rather than comparing only the one-time payment. For questions about switching between products, using them together, or which takes effect first, check the panel. If the details aren’t clear, submit a ticket instead of assuming data balances will be combined.

VPNXF accepts Alipay / WeChat Pay / USDT. Follow the payment details and instructions on the current order page in the user panel. Don’t pay to an unfamiliar address forwarded in a chat. If your plan status doesn’t change after payment, return to the original order to check its status, refresh your account overview, and make sure you’re signed in to the account that placed the order. Don’t pay again or create duplicate orders just because the page hasn’t refreshed. If support needs to investigate, submit a panel ticket with the order ID, payment method, payment time, and any relevant message. Hide unnecessary personal information in payment screenshots. For USDT, carefully check that the network and address match the order. If anything is unclear, pause and ask support before proceeding.

VPNXF offers a 30-day no-questions-asked refund. See the Terms of Service for full details. To request a refund, sign in to the account used to place the order, open a ticket through the panel, and provide the relevant order ID so support can find it. You can mention connection issues to help troubleshoot, but you don’t need to agree to troubleshooting as a condition of requesting a refund. Check the account and order before submitting. Follow up in the same ticket and provide any additional information needed. Don’t post payment receipts publicly. Refer to the ticket response and your payment records for status, refund method, and receipt; don’t assume a specific arrival time. If you’re considering a different plan, review the plans page and terms to confirm what you need before proceeding.